Tutorials / FAQ
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We made the stuff in this section to help you if you get stuck, confused or just want to see someone else do it first. Hope it helps!!!
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General FAQ’s
Lesson FAQ's
How do I test my internet connection speed?
Why is the video freezing or choppy?
Have a question about our video chat service, your camera or microphone?
Teacher FAQ's
On-tour Lesson FAQ's
General FAQ’s
Does it cost money to use Bandhappy?
It is free to sign up and create a profile on Bandhappy. The only thing you pay are your teacher's rates!
How much does a lesson cost?
The price of each lesson is set by the individual Teacher. When you purchase a lesson, you are purchasing direct from the Teacher.
Can anyone become a Teacher?
Yes. Bandhappy is a public marketplace, so feel free to apply as a teacher at any time. You can view our teacher requirements in our teacher application form by clicking the “Teachers Get Started” button from our home page.
What if I want to offer in-person lessons from a home studio, music school, or music store?
From your private profile view, use the “Create an On-Tour Lesson” button to create and offer in-person lessons from any location. Simply provide the exact location and address of your home studio, music school, or music store in the “Venue” field.
Do I have to account for Time Zones on Bandhappy?
When you create your profile on Bandhappy, you are required to select your default time zone. By doing this, all of your live online video chat lessons on Bandhappy will be automatically calibrated in accordance with your appropriate time zone – we handle the hassle so you don't have to!
For on-tour or in-person lessons, please make sure to account for the local time zone of the city and venue you are offering or taking lessons.
What happens if my teacher doesn’t show up for the lesson?
Bandhappy provides e-mail remind to all users to ensure lesson punctuality. However, if your teacher does not show up, and has not posted a comment on your lesson information page to reschedule, simply scroll down to the bottom of any page on Bandhappy and click “Contact Us” and send us a message, we're happy to help.
What happens if I miss my lesson?
If you know in advance you're going to miss your lesson, simply click on your lesson information page link from the “My Lessons” tab on your profile, and post a comment to your teacher to reschedule. If you fail to notify your teacher by posting a comment or sending a message and you still miss your lesson, your money is forfeited to your teacher, so make sure to always post comments!
What happens with my financial information?
All credit card transactions are encrypted via SSL, a form of safely encrypted communication that passes between your computer and the bank's systemOur credit card processing system is PCI Compliant and validated at the highest level of security.
What happens if the lesson gets interrupted because of a technical issue?
If you lose your connection during your Bandhappy lesson, do your best to re-launch the lesson once your connection returns and continue your lesson - your video chat lesson room will remain open for you to access for the duration of your scheduled lesson time. If you are unable to reconnect to your live online video chat lesson during the time allotted for the lesson, send an email to support@bandhappy.com and/or call us at 1-866-586-8742 (during business hours) and we will attempt to resolve the matter on a case-by-case basis.
How do I delete an account?
Simply send an email to deletemyaccount@bandhappy.com. No reason is necessary. Teachers must not have any confirmed upcoming lessons in their profile. Students should have completed all purchased lessons before requesting an account deletion.
I’m a Teacher, but also want to take a lesson with another Bandhappy Teacher. How can I do that?
Simply log out as a teacher, visit our home page, and click the “Students Get Started” button to create a student profile for yourself. Once you do that, you can purchase and take lessons with any Bandhappy teacher.
Lesson FAQ's
How do I test my internet connection speed?
Test your internet connection speed by clicking here: SPEEDCHECK . A minimum speed of 500 kbps (download and the upload) is recommended. Connection speeds may vary at different times of day. A higher internet connection speed is preferred.
Why won't my webcam connect?
Check to see if other video chat programs such as Skype or iChat are not running and already connected to the camera. Also make sure you have the latest Adboe Flashplayer installed on your computer: http://get.adobe.com/flashplayer/
Why is the video freezing or choppy?
This is probably caused by a slow internet connection. Close any other applications that are running on your computer that might be competing for the bandwidth of your connection (such as music or video streaming). You might try moving closer to your wireless router. If this doesn't help, please find a faster internet connection to use for your next lesson.
Have a question about our video chat service, your camera or microphone?
Visit our “Video Chat Tutorial” section by clicking on the "Video Chat Help" button at the top of this section.
How do I reschedule my lesson?
Simply post comments on your lesson information page to communicate back and forth regarding your new lesson time. Once both parties have agreed on a time, teachers can easily edit the time and date of their lesson by clicking the “Edit” button on their lesson information pages. Once the lesson times have been updated and rescheduled, email notifications will be sent out to both parties.
I just booked a lesson, what should I do?
Once your lesson is purchased and confirmed, head over to the specific lesson information page for your lesson and post a comment to begin communicating with your teacher or student. Say hi, discuss your lesson topics, and get to know each other before your lesson!
How do lesson requests work?
1. Students can click the "Contact/Request a Lesson" button on their teacher's profile to request a lesson.
2. The student is brought to a form where they enter in their name, the date and time of their requested lesson, and a message about what they'd like to learn.
3. After the student submits their request,it will be sent via email with the student's name, the date and time, and a message about the lesson.
4. If the teacher can accommodate the student's request, they can simply log in to their profile and create the appropriate lesson for that student.
5. Once the lesson is created, teachers use the same lesson request email they received about the lesson to access their student's profile page to contact them to let them know their new lesson is available for purchase.
6. Students can then follow the link to the teacher's profile, click the "Available Lessons" button, and add the lesson created for them to their cart.
7. If your teacher cannot acoomodate your lesson request, they will respond back and propose a new time.
I can't find my requested lesson in my teacher's available lesson list. What do i do?
On your teacher's profile, use the "Contact/Request a Lesson" button to Contact your teacher and let them know - they'll respond as soon as possible!
Teacher FAQ's
What are the requirements for taking live online video chat lessons on Bandhappy?
You must have: A high-speed internet connection and a working webcam and microphone. Although it is not required, we do recommend using headphones to maximize the quality of your online lesson.
How do I get new students?
Once you've set up your profile and created lessons for your potential students, use the “Share” button on the bottom left of your private profile to share your profile link and promote your lessons on Facebook, Twitter, or any other social media site you can think of.
How far ahead can I create lessons?
You can create and offer lessons on Bandhappy for any time in the future.
What if I want to teach more than one person at a time?
All on-tour and in-person lessons through Bandhappy are available for up to five students per lesson. This means all of your on-tour and in-person lessons could end up being small group lessons!
What do most teachers charge for a lesson?
Each teacher sets their own rates for lessons on Bandhappy. The average ranges are $15 to $50 for a half hour lesson and $35 to $100 for an hour lesson. Be reasonable and set your lessons based on the skill level being taught, your own personal skill level and expertise.
I was just notified of a student purchasing my lesson, what should I do?
Congratulations! Follow the link to your lesson information page from your confirmation email or access your lesson information page via your “Confirmed” tab on your private profile. Use the comment form at the bottom of your lesson information page to post a new comment, introduce yourself to your student, and ask them what they would like to learn in your Bandhappy lesson.
I want to teach lessons on an instrument that is not in the list, what should I do?
Do your best to pick the best general instrument or lesson topic when creating your lesson. If you'd like us to offer an instrument or lesson topic that is not currently listed, “Contact Us” at the bottom of any Bandhappy page and let us know!
I’m not in a band. Can I teach on Bandhappy?
Absolutely! Bandhappy isn't just for touring bands and band members. Any musician or music expert may apply to teach on Bandhappy!
I’m running late for a lesson, what should I do?
Log in to your Bandhappy profile and click on the specific lesson information page. Post a comment to your student to negotiate a new lesson time, then “Edit” your lesson any time prior to the scheduled start time.
How do I get paid?
You are asked to provide payment information before your profile is fully activated on Bandhappy. Once your confirmed lessons have been taught and completed, Bandhappy will pay you accordingly.
Does Bandhappy take a fee out of my lesson?
Yes. Bandhappy takes a small fee from each lesson taught through the site. Terms are clearly stated when you apply as a Bandhappy teacher.
Can I send files to my students pertaining to their lessons?
Yes. Bandhappy allows you to send word documents and PDF's related to your lesson topics through the site. It's easy to do!
On-tour Lesson FAQ's
I’m going on tour, how do I input my tour dates?
It's easy! Simply enter each city and venue of your tour and set your price per tour date. You'll be able to enter a full tour's worth of lessons in 10 minutes or less!
The address for my on-tour or in-person lesson is incorrect, what do I do?
Post a comment to your students and let them know of the venue/address change. You can also “Edit” the special instruction section of your lesson information page to provide new location details.